Why is my lid leaking smoke?
little smoke around the edge can be normal. Gateway Drum Smokers are not
designed to be air-tight. The lids do not contain a gasket or locking
How much meat can typically fit on a grate?
Three to four pork butts (8-10 lbs. each) or 1 large brisket
can fit per grate. When using the Rib
Hanger Kit, it will hold up to 12 – 16 racks of ribs.
How do I attach wheels?
The feet on the Gateway Drum Smokers come standard with
Simply align your wheel to the pre-drilled holes and use the self-tapping
screws to secure the caster wheel in place.
For detailed instructions, please refer to page 3 of the User Guide.
How do I clean my Gateway Drum Smoker ? What do I use?
recommend cleaning your drum after every use by using an ash scraper tool.
Periodically you may choose to use an over the counter degreaser such as Zep for
a full cleaning.
Why are my temperature gauges/probes reading differently
than the standard Gateway Drum Smoker thermometer?
Drum Smokers do not require the use of additional gauges or probes. Location of
the probes and/or other factors may vary temperature readings from one device
to the next.
Gateway Drum Smokers come standard with a 3” custom dial thermometer. All quick
references and how-tos provided by Gateway Drum Smokers are referencing the
temperature readings from the Gateway Drum Smoker thermometer. Always use the
thermometer provided as your point of reference.
REMEMBER: 300°F is the sweet
spot for cooking HOT & FAST!
Can I use auto temp control with the smoker?
Yes, you may use an auto temp control with a Gateway Drum
Smoker. If you choose to do so, we recommend either the Pitmaster IQ or the BBQ Guru. Both the Pitmaster IQ and
BBQ Guru have custom adapters to fit a Gateway Drum Smoker.
What comes with a stock drum?
Gateway Drum Smoker will come standard with the following:
Fully Welded Unit
Grate Pegs Welded
Intake Pipes (2)
Exhaust on Lid
Inside Smoker Lid
Custom Dial Thermometer
Side Handles (2)
Kit*** (Certain Models Only)
Is seasoning necessary? What are the benefits to seasoning?
We recommend spraying
cooking spray around the inside walls and inner lid. Recommend cooking at 300°F
for 1 hour to sterilize. Seasoning your smoker helps lock in the flavor. You
may choose to season it after every extensive cleaning.
When do I use a
A diffuser is
recommended when cooking on multiple levels to tame the heat. The
diffuser plate will create more even, steady temps from top to bottom so that items
on different levels cook evenly. We also recommend using a diffuser when
baking on your Gateway Drum Smoker.
Can you still cook
low and slow?
Yes, one of the
many great benefits of a Gateway Drum Smoker is its versatility. While the
Gateway Drum Smokers are designed to cook Hot & Fast, you may choose to
dial the intakes down and use a water pan when cooking Low and Slow.
Should I use a water pan?
Where do I put it?
It is not
recommended to use a water pan when cooking HOT & FAST on your Gateway Drum
Smoker. The Gateway Drum Smoker is designed so that moisture is created from
the meat dripping directly over coal.
Using a water pan
would be a personal preference. If you decide to use a water pan, we recommend
using a ½ aluminum pan filled and placed on the lowest grate level.
Can it cook in all weather?
Smokers can cook in all weather conditions.
does the paint hold up?
which Gateway Drum Smoker model you purchase, the high-temp paint can endure up
to 450°F or even upwards of 1000°F. We recommend cooking at the recommended
levels outlined within our User Guide.
smokers, Model#55111,55122,55133,55144, all have a threshold of 450°F.
Exceeding this level may cause damage to the exterior paint over time.
Our Blues Hog® Gateway
Drum Smoker Starter Series (Model#BH55900 and Model#BH30900) has a premium,
black powder-coat finish and can withstand temperatures up to 1000°F.
Paint is not covered
within our limited warranty. Please refer to the User Guide or Warranty for
What is the typical life
expectancy of a Gateway Drum Smoker?
Like any other
smoker on the market, its life expectancy is correlated with how well it is
maintained and taken care of. We suggest treating your smoker like a car!
Clean, wax, and store in a dry area to prevent rust.
does flat rate shipping cover?
Flat Rate covers
Door to Door shipping. It does NOT include any special handling, such as lift
gate or inside delivery. The 55-Gallon smokers gross weight is 150 lbs.
which includes pallet weight. Flat Rate Shipping assumes 2 people will lift the
pallet from the truck at the time of delivery. The carrier will call to
schedule a delivery appointment to ensure someone is available to lift the smoker
from the truck. White glove service may also be available should you need
additional assistance. Additional charges may apply. For a white glove quote,
please call 636-390-9898 for further assistance.
shipping carrier do you use?
SAIA Freight is
our preferred carrier. For all Residential Deliveries, please note you will receive
a call at the number you provided to schedule the delivery. Shipping carriers
will not deliver LTL Freight to a residential address without scheduling the delivery
date. Failing to schedule, will delay your shipment.
I am looking for customization.
What are my options?
Customization options are offered
exclusively through Gateway Drum Smokers. We have several different options, so
please call 636-390-9898 for a quote.
What is the lead time if I
place a custom order?
Lead times for
custom smokers will vary depending on the amount of detail and extent of
customization. Most custom orders take 2 weeks from the time artwork has been
What is the Returns Policy?
The Gateway Drum
Smokers Return Policy states that the smoker must be unused and returned in the
same condition as received. Returns are subject to a re-stocking fee and
shipping charges. Any returns must be handled within 30 days of purchase.
is the Warranty?
Smokers provides a limited warranty. For more information, please click here to be directed to the warranty listed online in the Getting Started
What do I do if my
Gateway Drum Smoker arrives and is damaged?
If your smoker is
damaged, please refer to the initial point of purchase and see below:
Damages: I purchased
directly from Gateway Drum Smokers:
All Gateway Drum Smokers leave our facility packaged in boxes
and strapped to a pallet when shipping LTL Freight. Please make sure to
inspect the shipment for any outside damage before signing for the shipment. If
there appears to be outer damage, please remove the smoker from the box and
inspect. While we rarely have cases of damage, we recommend
taking precautions before accepting the shipment from the freight carrier. If
your shipment has damage, please refuse the shipment.
What do I need to report
shipping damage when my shipment after I have already signed for the shipment?
i. Inspect before using – Refusing to sign for the order when there is
apparent outer damage, is best.
ii. If you open and there is inner damage, submit pictures to email@example.com with your initial order information and a customer service
representative will contact you for further assistance.
iii. Do NOT use a Gateway Drum Smoker that is being returned and replaced
for damage. Using the product will VOID replacement.
Damages: I purchased from an authorized Gateway Drum
Smoker dealer: If you purchased from an
authorized Gateway Drum Smoker dealer, please contact the dealer first. They
will contact Gateway for further assistance.